Empathy Is the “Secret Sauce” for Effective Communication

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  • October 04, 2018

Fortunately, empathic communication skills are readily teachable and learnable. A large and growing body of evidence supports the value of enhanced communication skills: better patient adherence, engagement and satisfaction; lower levels of complaints and malpractice claims; greater clinician confidence, engagement and career satisfaction; and visible support for the values of patient-centered and trauma-informed care. The Institute for Healthcare Communication has been developing and leading experiential communication skills training since the 1980s. Visit our annotated bibliographies for an in-depth exploration of the relevant literature.


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MWIA Centennial Congress hosted by AMWA — July 25 – 28, 2019, New York, NY Learn More!