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Workshop-PLUS The Empathy Effect: Countering Bias to Improve Health Outcomes

September 28, 2018 @ 8:00 am - 5:00 pm EDT

A Full-Day Interactive Program Featuring Learner-Centered Skills Practice With Simulated Patients

Every member of the healthcare team has interactions that “push our buttons,” try our patience, and trigger judgment. It then becomes difficult for us to convey empathy.

The quality of interactions is important: in clinical conversations with patients and families, in routine work with co-workers and, especially, in emotion-laden, high-stakes situations. Every member of the healthcare team has opportunities to create a welcoming and healing environment for patients, and a supportive work environment.

The Empathy Effect workshop is based on evidence in the literature supporting three key premises:

  1. Empathy is healing, and judgment is harmful,
  2. Vulnerable populations experience greater harm by judgment and lack of empathy, and
  3. We all have judgments, and we can learn to mitigate them.

This experiential communication skills program offers all members of the healthcare workforce unique opportunities to reflect upon and practice communication techniques for effective and consistent empathy conveyance.

This full-day interactive workshop brings together IHC’s highly regarded communication skills development workshop in the morning, with an afternoon of contextually relevant skills practice. Trained actors portraying patients (or families or colleagues) use improvisational skills to tailor practice settings to each learner’s interests and goals. Learners benefit from structured and productive feedback, to enhance what they do well.

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Tuition Fee: $925.00

Includes workshop, trained simulated patients, lunch, and all curriculum materials.

Tuition payment in full is due upon application acceptance.

Cancellation Policy: 90% refund for cancellation 30 or more days before the program, 80% refund for cancellation within 30 days.


St. Joseph’s Health Centre
30 The Queensway
Toronto, Ontario M6R 1B5 Canada
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