Browse Enduring Continuing Medical Education Modules: HERE
Event recordings are available to AMWA Members in the AMWA Learning Hub: AMWA LEARNING HUB

Loading Events

« All Events

  • This event has passed.

Workshop-PLUS “Difficult” Clinician-Patient Relationships

October 11, 2018 @ 8:00 am - 5:00 pm PDT

A Full-Day Interactive Program Featuring Learner-Centered Skills Practice With Simulated Patients

It’s human nature: We all experience some interactions as “difficult.” Although the professional literature has historically supported the notion of objectively “difficult patients,” researchers and educators have come to understand that it is the relationship or the interaction that contributes to the difficulty. When difficult interactions persist, clinicians and patients may both feel frustrated and victimized. Fortunately, there are specific communication skills and techniques that clinicians can employ to make challenging interactions more productive and satisfying for all. This interactive program affords opportunities to practice specific techniques, in contextually relevant simulated encounters.

IHC’s evidence-based communication skills programs give clinicians at every stage of their careers unique opportunities to reflect upon and practice patient communication techniques that are more efficient, effective and patient-centered. The foundational communication model for reframing difficult interactions is embodied in the ADOBE acronym:

A = Be Aware and Acknowledge your own thoughts and feelings

D = Discover meaning

O = Opportunity for compassion

B = Boundaries

E = Extend the system

This full-day interactive workshop brings together IHC’s highly regarded “Difficult” Clinician-Patient Relationships skills development workshop in the morning, with an afternoon of contextually relevant skills practice. Trained actors portraying patients use improvisational skills to tailor practice settings to each learner’s interests and goals. Learners benefit from structured and productive feedback, to enhance what they do well.

Learn More

Tuition Fee: $925.00

Includes workshop, trained simulated patients, lunch, and all curriculum materials.

Tuition payment in full is due upon application acceptance.

Cancellation Policy: 90% refund for cancellation 30 or more days before the program, 80% refund for cancellation within 30 days.


San Francisco Department of Public Health
25 Van Ness Avenue
San Francisco, CA 94102 United States
+ Google Map

Browse past events in Calendar View